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Frequently Asked Questions

Welcome to our FAQ Page. We hope we can answer all of your questions. If you have any more, please drop us an email at info@mashgear.com

Misc. Questions

The preview is there for convenience only and is not as high quality as our final products. Do not worry, we check every order before sending to print. Any issues will be resolved and your final print will look perfect! We also guarantee that if you are unhappy with the final product due to low image quality such as alignment issues, you can have an exchange with the issue resolved or full refund.

If you have any questions contact info@mypawfectfamily.com and we will get back to you within 48 hours.

Orders

You can track the status of your order at any time using the details in your order confirmation email.

Order times from our store vary by shipping location. If you live in the U.S/UK/Canada/Australia it will take typically 5-10 Business Days for your order to arrive. Elsewhere it may take up to 10 - 20 business days.

If your order has not arrived after 30 business days, please contact customer service at info@mypawfectfamily.com.

You can track your order via the tracking number in your confirmation email. (May take 3 - 5 days to appear in the shipping carriers system)

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. (Before your item has begun printing). Please contact us ASAP at info@mypawfectfamily.com and we will do our best to make the change before sending to production.

Payments

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number. 

Shipping

Shipping to the U.S / United Kingdom / Australia / Canada is FREE

The rest of the world is charged at $15

All our products are made to order for the absolute highest quality. Therefor it will take a number of days before we ship the product, as it goes to production. We ship from various locations world wide (U.S.A / U.K / Australia) to ensure the fastest possible shipping times and typically you will receive the product between 5-10 working days from ordering.

To view estimated shipping times for your orders, tracking information will be provided via email.

We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you and our seller community. As we do our best to adapt to emerging guidelines from governments and public health organizations, you may experience delays in your orders.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier. 

100% Satisfaction Guarantee

If you are unhappy with the print quality or there is any unexpected errors, we will send you another or a refund!

Made to Order

Each item is unique and personal to you so we make each individual item to order for the highest possible quality.

Worldwide Delivery

For the fastest delivery times world wide, we ship from United Kingdom, U.S.A and Australia.

Secure Payment

We only use globally recogonised payment providers such as PayPal which offer complete buyer protection! You can order from us with complete peace of mind!